Customer Service Hours 7:00am-3:00pm Monday-Friday EST 

Typical live chat response time 1-2 minutes. Email response time 4 business hours. 

For after hours and weekends, please email us at info@hamuq.com with any inquiries and we will be able to get back to you first thing the next business day.

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<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Assistant, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Check your email to see if you have received your receipt. If not, you can reach out to us at&#xA0;</span><a href="mailto:info@hamuq.com" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease; font-family: Assistant, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);">info@hamuq.com</a><span style="color: rgb(0, 0, 0); font-family: Assistant, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we will be happy to assist you.</span></p>

Check your email to see if you have received your receipt. If not, you can reach out to us at info@hamuq.com and we will be happy to assist you.

I’m not sure if my payment went through what do I do?

Placing Your Order

How much does shipping cost?

How long does delivery take?

Where does Hamuq ship to?

What happens if I miss the delivery?

My package was damaged when it arrived. What do I do?

Can I schedule delivery for a certain time?

Are the boxes heavy?

Do you offer in home setup?

What should I do with my old mattress once my Hamuq arrives

How do I unbox my Hamuq?

When can I sleep on my new Hamuq?

Are there any duty charges for USA orders?

Shipping & Delivery

What methods of payment do you take?

Will I receive a receipt for my payment?

Is there a store I can pay at in person?

Do you offer financing?

What is the 120-night free trial?

How do I return my Hamuq?

Where does the mattress go when I return it?

When will I be refunded?

Bundle Purchases/Promos Terms and Conditions

In order to return the mattress do I need to get it back into the box?

Who picks up the mattress?

Returns & Trials

Hamuq 15 Year Limited Mattress Warranty

Hamuq 1 Year Limited Sheets Warranty

Hamuq 3 Year Limited Pillow Warranty

Hamuq 5 Year Limited Bed Frame Warranty

Hamuq 1 Year Limited Protector Warranty

Hamuq 1 Year Limited Duvet Warranty

Hamuq 1 Year Limited Duvet Cover Warranty

Warranty

What are the dimensions of the Original Hybrid Mattress?

What are the dimensions of the Original Hybrid Mattress box?

What kind of mattress is the Original Hybrid Mattress?

How does the Original Hybrid mattress feel?

Does the Original Hybrid Mattress have a high motion transfer?

Is the Original Hybrid Mattress suitable for side sleepers?

What are the foams made from in the Original Hybrid Mattress?

Does the Original Hybrid Mattress hold a lot of heat like memory foam mattresses?

Where are the materials from in the Original Hybrid Mattress?

What are the specifications of each layer of the Original Hybrid Hamuq mattress?

On a scale of 1-10, what is the firmness of the original hybrid mattress?

Is there additional edge support for the Original Hybrid Mattress?

What makes the cover anti-bacterial and hypoallergenic?

Is the original hybrid mattress foam encased? or does it have coils end to end?

Original Hybrid Mattress

What are the dimensions of The Organic Hybrid Mattress?

What are the dimensions of the Organic Hybrid Mattress box?

What kind of mattress is this the Organic Hybrid Mattress?

How does the Organic Hybrid Mattress feel?

Does the Organic Hybrid Mattress have a high motion transfer?

Is the Organic Hybrid Mattress suitable for side sleepers?

What are the foams made from in the Organic Hybrid Mattress?

Does the Organic Hybrid Mattress hold a lot of heat like memory foam mattresses?

Where are the materials from in the Organic Hybrid Mattress?

What are the specifications of each layer of the Organic Hybrid Hamuq Mattress?

What type of latex is in the mattress?

What is the firmness rating of the Organic mattress?

What type of sleeper does your new organic mattress service?

When did your new organic mattress come to market?

Has your new organic mattress undergone a third party review yet? And if so, where can I find this review?

Why is it that the Organic mattress is expensive compared to the Hybrid mattress?

What is Open Air Activ Coil™ Technology?

What is the weight limit for the Organic mattress?

What is New Zealand Joma wool?

What are the advantages of using Hamuq Organic mattress compared to other Organic mattresses?

What is OEKO-Tex 100 Certification?

What is GOLS Certification?

What is GOTS Certification?

What is eco-INSTITUT certified?

Organic Hybrid Mattress

Products & Care

How does pocket coil compare to memory foam mattresses?

How long does it take for the mattress to break in?

Can the mattress be rotated? And if so, how often?

Will my mattress sag over time?

How much weight can the mattress hold?

What are pocket coils?

How do pocket coils differ from regular coils?

What are pocket coils made from?

What type of base should I put my Hamuq Mattress on?

Can I flip the mattress?

Do you need a mattress pad?

How can I protect my mattress?

Do you make custom size mattresses?

Is the mattress suitable for side/stomach sleepers?

Does the pocket coil part have any toxic materials, or is it also certified Certi-Pur?

Is your mattress CertiPUR-US certified?

Are there any harmful chemicals used in the mattress?

What does Hamuq use for adhesives and typically how long does it take to off-gas from your experience?

What is your VLS Gel foam layer made from?

What is your Memory Foam made of?

Do you have any data that you can share that demonstrates a significant difference between Chinese made steel coils compared to Canadian made?

How does your mattress match up with other mattresses on lumbar support and spinal alignment?

Is there foam under the coils?

Does the Hamuq have zoned support?

What is your Smart Climate System™?

What is your OpenAir™ Active Coil Technology?

What is Cloud Tech™?

Does the mattress off gas?

What is the difference between Hybrid mattress and Organic mattress?

If I don’t like the Organic mattress, can I exchange it for a Hybrid mattress?

If I make a bulk purchase of 5 mattresses. Do they all come with free trials?

Does the mattress contain fiberglass?

Could you let me know what the density rating and ILD rating are of the latex that is used in the mattress?

Is the center support of the floating bed, metal or wood?

Can you tell me if the California Upholstered Bed is made of real leather? If it is, what kind? If not, what material is used?

I’m not sure if my payment went through what do I do?Updated a year ago